Shipping & Delivery Policy

At Northollen, we take care to ensure that every retreat is prepared for its journey to your home. Please review our shipping and delivery policy for information about order processing, production, transportation, and delivery arrangements.

1. Shipping Origin & Method

Orders are dispatched from the most suitable warehouse based on the delivery address and product availability. Our U.S. distribution network supports delivery to customers across the United States.

Shipping Method: Free shipping via ocean freight followed by ground transportation, where applicable.

Shipping Cost: Free shipping, subject to the applicable delivery area and any special delivery requirements.

2. Processing, Production & Delivery Times

Our estimated timelines are as follows:

  • Order Processing: 1–2 business days
  • Production Time: 20–25 business days
  • Estimated Transit Time: 20–35 business days

As Northollen retreats require careful preparation and handling, the total time from order confirmation to delivery may vary depending on production schedules, destination, and freight arrangements.

Severe weather, public holidays, port congestion, transportation disruptions, and other circumstances beyond our control may affect delivery schedules. We will communicate relevant updates when available and appreciate your understanding.

3. Shipment Tracking

Once tracking information becomes available, we will share the relevant details so you can follow your shipment.

For assistance with your order status or delivery arrangements, please contact our team at sale@northollen.com or (314) 583-2563.

4. Delivery Address Changes

If you need to update your delivery address, please contact us as soon as possible after placing your order.

Address changes may not be possible once production, dispatch, or transportation arrangements are underway. Any additional costs resulting from an approved address change will be the customer's responsibility.

Please ensure that the delivery address and contact information provided at checkout are accurate.

5. Delivery Access & Unloading

Northollen products are large and may require specialist transportation or unloading arrangements. Standard freight delivery is generally made to an accessible curbside or driveway location, subject to the carrier's service terms.

Before dispatch, please ensure that the delivery location can accommodate the delivery vehicle and that there is sufficient space for unloading.

If the delivery vehicle cannot safely access the location or complete unloading because of site restrictions, additional equipment or arrangements — such as a forklift, trailer, or redelivery — may be required. Any additional charges arising from customer-specific access or site conditions will be communicated where practicable and may be payable by the customer.

Please contact us in advance if you anticipate access restrictions or have special delivery requirements.

6. Inspection Upon Delivery

We take care to package and protect each Northollen retreat for transportation. Nevertheless, please inspect your delivery carefully upon arrival.

If you notice visible damage, missing components, or discrepancies:

  • Record the issue on the carrier's delivery receipt before signing, where possible.
  • Take clear photographs of the packaging and any affected areas.
  • Notify us at sale@northollen.com within 24 hours of delivery, including your order number and supporting photographs.

Prompt notification helps us assess the situation and coordinate an appropriate resolution, including replacement parts or other remedies where applicable.

Please retain the packaging and relevant delivery documents until the issue has been reviewed. Any resolution will be handled in accordance with applicable law and the circumstances of the claim.

7. Additional Charges & Taxes

Our team will explain applicable shipping arrangements and any known additional delivery costs before proceeding whenever possible.

Import duties, taxes, special handling charges, or other fees may vary depending on the destination and delivery circumstances. Please contact us if you would like clarification about the charges applicable to your order before purchase.

8. Contact Northollen

If you have questions about shipping, delivery scheduling, or your order, our team will be happy to assist.

Email: sale@northollen.com
Phone: (314) 583-2563

Northollen
Considered design. Thoughtful delivery. A retreat made to belong.